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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from Europe or anywhere else, place your order and your credit card company will convert the transaction to your own currency.
We accept American Express, Discover, Visa and Mastercard,
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
- Shipping and processing charges are prepaid and added to each order.
- Small items and lightweight shipments are sent by UPS. Oversize items and heavy shipments are shipped freight carrier.
- With freight carrier shipments, inside delivery and installation is not available. The receiver is responsible for unloading and installing product(s).
- Please allow 5-10 days for delivery of stock items. Special order and drop ship items may take 2-6 weeks for delivery.
- Shipments to Post Office Boxes, APO and FPO addresses are not acceptable.
Delivery Schedule
We usually ship your products within 24 hours of receiving your order. Although please allow up to 7 days for your order to reach you.
Back Orders If your item is not in stock, we will back order for you.
Tax Charges
For orders made from within the United States sales tax will be apllied to all in state orders. Our business is operated from Florida. All other orders are tax free, please make sure to click the exempt box to reduce tax to zero.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
- We are constantly updating our products. Some products may change (size, style, color) from what is shown in the catalog.
- Products may be discontinued without notice.
- Prices are subject to change without notice.
- We guarantee your satisfaction. If for any reason you are not totally satisfied with your purchase, please contact us within 7 days, and we will do our best to rectify the matter.
Reaching Us
If you need to reach us, please email us using the link on the contact us page, alternatively, you can call on 954-757-2639 (International +44 954-757-2639) or fax us on 954-757-2639 or write to us at 9707 W. Sample Road, Coral Springs, FL 33065 United States
Returns Policy
- If for any reason you find our product unsatisfactory, you may return the product within 30 days of receipt for refund or credit. Simply complete the return form found on the back of your packing list and enclose with your return.
- With the exception of shipping errors and damaged or defective product, all shipping costs are the responsibility of the purchaser. Refunds or credits are not issued for shipping charges.
- All products are warranted free of manufacturer defects for 90 days from invoice date. No other warranty, written or implied exists unless noted in this catalog merchandise lost/damaged in shipment
- Inspect all merchandise at time of delivery before signing receipt with driver.
- Note any and all damage with the delivery driver in order to file a claim for damages. Failure to note damage may result in a claim being denied.
- Keep all original cartons and merchandise "as received" for claim inspection.
- Damage claims must be filed with the delivery carrier before merchandise can be replaced.
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"I went away for a week for a business trip and wanted
to workout. The only time I could workout was early in the morning
before my meetings..."
Adam S.
Philadelphia, PA
"Shawna Wanemacher is a great encourager! In the Level
1 aerobics video, her comments kept me cheerful and kept me
going.
Thank you! I need the encouragement!"
- Jennifer D
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